Return and Exchange Policy

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  2. Return and Exchange Policy

  1. Cancellation Policy: Orders can be canceled within 24 hours of placement. Once the order is processed for shipping, cancellation requests will not be entertained.

  2. Return Shipping Responsibility: Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

  3. Refund Process: Refunds will be issued to the original payment method used during the purchase. Please allow up to 7-10 business days for the refund to reflect in your account.

  4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will arrange for a replacement or refund as per your preference.

  5. International Returns: International customers may be subject to additional shipping fees and customs duties for returning items. Please contact our customer service team for guidance on international returns.

  6. Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless they are defective or damaged upon arrival.

  7. Proof of Purchase Requirement: A proof of purchase, such as an order confirmation email or receipt, is required for all returns and exchanges. Please retain your proof of purchase for reference.

  8. In-Store Returns: For items purchased from our physical retail locations, please refer to our in-store return policy, which may differ from our online policy.

  9. Holiday Return Policy: Extended return periods may be offered during the holiday season. Please check our website or contact customer service for details on holiday return policies.

  10. Gift Returns: If you received an item as a gift and would like to return or exchange it, please contact our customer service team for assistance. Gift returns may be eligible for store credit or exchange only.

  11. Final Sale Items: Items marked as "final sale" are not eligible for return or exchange unless they are defective or damaged.

  12. Policy Updates: We reserve the right to update or modify our return and exchange policy at any time. Please refer to our website for the most current policy information.